The Six Things All Customers Want

How to Deliver Simply Brilliant Customer Service

Do you always ‘surprise and delight’ with exemplary customer service?

If in doubt, this book, packed with common sense ideas that are easy to implement at no or little cost, is proven to be extremely effective at helping your business improve customer satisfaction and profits.

Nigel Greenwood, a no-nonsense Yorkshireman and acknowledged expert consultant in the field of customer service, has used his 30 years’ experience of improving customer service to transform engagement and loyalty at 100’s of international organisations just like yours.

In this highly practical and readable guide, updated in this new 2024 edition, Nigel shares his refreshingly original approach that is quick to implement and quick for you to see the positive results.