Next Generation Service Contract Management

Saibal Sen demonstrates how the fast changing and developing world of data analytics can bring greater productivity, efficiency and cost savings to managed and outsourced services of all kinds in a concise, clear and authoritative book, based on his years in service management consultancy implementing his approach. He is an acknowledged expert and thus able to dismiss the mysteries and myths, concentrating on what data is important (but so often ignored) and how to use data analytics to improve companies’ effectiveness and profitability.